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Introducing the all new UltraPress, featuring fundraising campaigns and free online stores.
Introducing the all new UltraPress, featuring fundraising campaigns and free online stores.

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You can find answers here to FAQs for Bulk, Fundraisers or Group Orders that you've placed.

BULK ORDER QUESTIONS

What is a bulk order?

A bulk order is an order where at least 12 pieces of the same print are ordered and shipped in one shipment to you. You can mix and match different styles and colors as long as the design is the same for all garments.

How long does it take for my bulk order to arrive?

The standard turnaround time for a bulk order is 8 business days. That means we can get the order in your hands 8 business days after you approve the design and pay for the order. If you arranged a specific delivery date, please contact help@ultrapress.com and we’ll help you out. Every bulk order we ship will have tracking via UPS or a similar service.

Orders may be delivered late due to circumstances beyond our control, including but not limited to, severe weather, natural disasters, incorrect address provided by the customers, customer not available to receive the product, etc. Please plan accordingly if you have a strict deadline.

Can I return or exchange a bulk order?

We provide detailed information regarding all aspects of your bulk order when you check out. This information includes the garment we will print on, the sizing breakdown, and the design (including detailed proofs of the design). Once you make payment, you are approving these details “as is” and we will print according to what you approved. As long as we’ve produced your order to the specifications you approved, we do not allow returns or exchanges.

If you are dissatisfied with your bulk order for any reason, please contact us and we’ll help resolve the issue.

Can I cancel my bulk order?

You may cancel your bulk order as long as we have not produced your order. However, please note ALL cancellations will be subject to a 15% restocking fee (we will only refund 85% of what you paid). Please contact us if you would like to cancel your order.

What is your policy on the garment when it comes to sizing, fit and color?

Blank garments are manufactured by a third party company and not UltraPress. UltraPress is not responsible for any fit and size issues that fall within the third party manufacturer’s specifications. If you have any questions regarding fit and size, please contact help@ultrapress.com and we will pass along specifications published by the manufacturer or help you get a sample of the product before you order.

Special note on garment color: due to monitor settings, garment color will vary from screen to screen and from screen to actual product. If you are unsure, please contact us and order a blank sample.

What is your policy on artwork and artwork ownership?

You attest that you have the right to print your artwork and you give us the permission to print your artwork in order to complete your order. The artwork is always the intellectual property of the customer but any files created by us (such as proofs) are the property of UltraPress.

What forms of payment do you accept?

Through our secure payment portal we accept all major credit & debit cards. We also accept Paypal. We also accept checks and purchase orders from accredited schools and universities. Please note if you are paying by check, we require approval of the order and the check to clear before proceeding with the order.

Can I split ship my bulk order?

Yes, but we charge a $10 split shipment fee per additional shipment and will charge you for shipping on the additional shipment(s) as well.

FUNDRAISER & GROUP ORDER QUESTIONS

What is a fundraiser or group order?

A fundraiser or group order product is a product link that stays open for a set period of time and has to reach a certain number of sales in order for the product to be produced.

How long does it take for my fundraiser or group order to arrive?

These orders usually take a bit longer to receive for a number of different reasons. The orders are not produced until the link closes or goal is met. Sometimes the organizer will extend the deadline to purchase if the campaign is still shy of its goal. We need another 1 - 2 weeks after the link has closed to produce and fulfill all the orders. Finally, the pick up or shipping method you chose (see below) can also affect the speed in which you receive your order.

If you’re looking for a status update, check the fundraiser or group order link or send us an e-mail at help@ultrapress.com

What’s the difference between the pickup and shipping option?

We provide two options to get your fundraiser or group order:

  1. Pick Up (Free shipping)

If you know the organizer and it’s easy for you to pick up your order from the organizer, select this option.

    2. Shipping (shipping and handling added on top)

If you do not know the organizer or just simply want the order shipped directly to you, choose this option. There will be some additional shipping and handling charges but you will receive a tracking number once your order ships.

I opted to pick up my order but haven’t heard anything from the organizer. What can I do?

Send us an e-mail at help@ultrapress.com with your order number and we’ll gladly put you in touch with the organizer to arrange pick up!

Can I cancel my fundraiser or group order? 

Unfortunately we can’t cancel and refund a fundraiser or group order once it’s placed. The fundraiser or group order has sales goals it needs to hit in order for the order to be produced or it’s raising funds for a philanthropy so there’s a lot of things depending on each order. However, we’re happy to give you store credit if you don’t want the product.

Can I return or exchange my fundraiser or group order?

Unfortunately we can only offer store credit if you want to return or exchange your fundraiser or group order product. These orders are set up with their own pricing and we usually only produce just enough to make sure we fulfill everyone’s orders. Also, if it’s a fundraiser, we may have already donated the proceeds from your order to the charity.

How do I track my order?

Once your order ships you will receive an e-mail with tracking. We ship using USPS so give it about 24 hours after you get the tracking e-mail for USPS to update its tracking.

Can I pay for expedited shipping?

Unfortunately not at this time. Since we use USPS to ship these orders and USPS does not guarantee delivery times, we are not able to expedite or guarantee delivery times.

Can I change my shipping address?

As long as we haven’t shipped your order, contact us at help@ultrapress.com and we’re happy to update your shipping address.

What can I do if my order is lost or stolen? 

Once we ship your order, it’s in USPS’s hands and there’s not much we can do if your package is misdelivered, lost or stolen. We will provide you with tracking information on every order to prove shipping and delivery. We recommend contacting USPS (or the shipping company) to follow up on tracking or to file a claim if your package is lost or stolen. After speaking with USPS (or the shipping company) and your issue is still not resolved, please contact us and we’ll do our best to help you out.

What is your policy on damaged products?

If you received a product with clear production defects (such as printing errors) please contact us and we will be happy to help you.

My package was returned to UltraPress. Can you send it again?

Usually a package gets sent back to us because of a shipping address error. Please ensure your shipping address is correct prior to checking out. We will charge you shipping to ship it out again.

RATHER TALK TO A HUMAN BEING?

HIT US UP!

Email us: help@ultrapress.com

Call us: 888-740-8701