In most cases*, you can expect to receive your order in hands within 15 business days after you place your order (paid for) AND you've approved your proof. 

After you place your order, your design will then enter our proofing process. On the cart page before you checkout, you’ll have an option to pay $9.99 for an Expedited Proof, which will take up to 1 business day. Otherwise, for our free proofing service, we will typically need 2-3 business days after checkout to provide you with a print-ready proof. From there, you can review and approve your proof OR request changes. If you request any changes, we will need up to 1-2 business days to send you an updated proof.

The 15 business day turnaround then starts after you approve your final proof for production.

*Turnaround is not guaranteed. Please click here for an in-depth guide on our turnaround policies, and more info on how to proceed if you need your order delivered by a hard deadline date.

For an overview of the entire ordering process, view our How it Works page. For more in-depth answers on all topics, view our FAQs.

Can I change my order details after I checkout?

• Yes! Your order details are not considered final until you approve your final proof mockups and specs.
• In case you change your mind after checkout, you can cancel your order and get a 100% refund (as long as you have not approved yet).

Can I order my design on more than one shirt color?

• Yes! You may combine up to 3 total shirt colors in the same order. Just click the checkbox "Split my order into multiple shirt colors!"
• The same order means that your design will be printed the exact same on all shirt colors and sizes (ink colors, dimensions, placement, etc). 

What if I want to order more than one design?

• Please place a separate order. Each unique design = one order. 

What if my uploaded design files contain more ink colors than what I select?

• Our art team will edit your design to match the number of ink colors you select. You can provide specific instructions on how we should create your proof in the Order Notes comment box above. 

Can I send you my design files after I place my order?

• Yes! Please email them to help@ultrapress.com and reference your Order #.

How does pricing work?

• The price is made up of the garment you choose, the number of ink colors in your design, the number of locations you want printed on your shirt, and the total quantity of shirts you want to order.
• The more locations and ink colors you want to print, the more the price will increase. 
• Overall, the more you order, the lower your per shirt price will be, but price breaks at 48 / 72 / 144 / 288 / 500 pieces will result in bigger discounts.

The best way to contact us is by sending an email to help@ultrapress.com.

Most emails are responded to within the same business day. We are a small team, so providing customer support via email allows our team members to quickly review all info and past correspondence.

Need to speak to someone? Call (888) 740-8701 to leave a voicemail and we'll call you back ASAP.